Privacy
Our privacy policy with respect to information we hold about you.
The information we hold
We may hold your contact details, a record of your use of our services, commercial data, and a record of communications. Your contact details may include your name, email address, phone number, organisation, and address details. Our record of your use of our services may include your IP address, device type, and services used, including when and which of our services were used.
We may hold information supporting a commercial relationship between us, including credit card details, banking or other payment details, transaction records, balances, and our notes. We may hold records of any communications, including business transaction documents, or communications on other matters. Our record of communications may include all material received, or sent, including attachments.
How we collect the information
The contact details we hold are what you volunteer to us, via our website, or via email or other communication media. Our record of your use of our services is derived from your actual use of our services. Our commercial records include information that you supply to us, information that we create, and information we receive from financial intermediaries. Our record of communications is derived from the communications that we send or receive, via our website, or via email, or via other media.
For how long
We store your contact details and our records of your use of our services for as long as is necessary for the prudent operation of our business, and as necessary to meet accounting requirements.
Our use of this information
We use this information to conduct our business, including monitoring who is using our services. While we cannot describe every detail of how we use this information, we endeavour to disclose how we use your personal information accurately, and in good faith.
Communication
If you believe we have let you down, especially if you believe we have violated this privacy policy, or breached terms, please contact us and we will endeavour to respond in a timely manner.
You can contact us about anything. We reserve the right to disregard frivolous or unfounded complaints, or communications of a marketing nature, solicitations outside the services we offer, or other irrelevant communications.
We may contact you to obtain feedback from you, so as to improve the services we offer, or to encourage you to use others of our services. We may also contact you to facilitate any business relationship between us.
We allow you to opt-out from any unsolicited marketing communication from us, and from any unsolicited communication from us intended to solicit your feedback on improvements we could make to our services.
Confidentiality
We cannot guarantee the security of the information we hold about you. We do make best efforts to keep your data confidential, and to protect the information from loss, misuse, unauthorised access, or alteration.
We do not provide your contact details to third parties providing services to us, such as outsourcing providers.
Your contact information—except your plain-text password—is stored on our servers. Our servers may be in foreign countries, and may be subject to disclosure requirements of regulatory authorities in those countries.
Cookies
We do not use HTTP cookies of any sort. We do use browser local storage, to remember your preferences, and to store your login information, if any. Your preferences are not sent to our servers. If you create a login to use our services, your plain-text password is neither kept in browser local storage, nor seen by our servers.
Your access to your data
You can access the contact information we hold for you, via this website. You may amend your contact information, to correct any mistakes. When we correct your details, at your request, we may retain the original data.
You may request that we erase your personal data from our records, and we will accommodate such requests, when that doesn't conflict with our right of freedom of expression, in particular the prudent operation of our business. The erasure may apply only within the legal jurisdiction of your country or region.
privacy last updated 2023-07-19 visit oceantide.io